Terms of Service

1. The agreement

The agreement between the customer organisation (“Customer”, “you”) and SkySign consists of these Terms, the Privacy Policy, the Data Processing Agreement where it applies, and any order form or written proposal agreed between us. If documents conflict, an agreed order form prevails, then the Data Processing Agreement, then these Terms.

2. The service

SkySign lets organisations distribute policies, procedures, briefings and messages to their workforce, collect electronic acknowledgements, send reminders and keep acknowledgement records with an audit trail. The Service records that a document was made available to a person and that the person accepted an acknowledgement statement; it does not by itself verify that a person has read or understood a document, except where the Customer configures a knowledge check and the person passes it.

The Service supports the Customer’s compliance processes. SkySign does not guarantee that use of the Service will satisfy any particular law, regulation, standard or audit, and the Customer remains responsible for its own regulatory obligations.

3. Accounts and account security

• You must provide accurate account information and keep it current.
• You are responsible for all activity under your organisation’s accounts, for keeping credentials confidential, and for choosing passwords that meet the Service’s minimum requirements.
• Administrators must assign roles appropriately and remove or disable access for people who leave.
• Tell us promptly at security@useskysign.com if you suspect unauthorised access.

4. Customer responsibilities

• You are responsible for the content you upload, for having the right to distribute it, and for the accuracy of the people, departments and assignments you configure.
• You are responsible for informing your workforce that their acknowledgements, together with the date, time, device details and IP address, are recorded, and for any notices required under applicable law.
• You decide retention: deactivate documents to keep history, delete them to remove it. SkySign is not responsible for records the Customer deletes.
• You will keep your own copies of any records you need to retain beyond the life of your account, using the export tools provided.

5. Acceptable use

You must not, and must not allow others to:

• upload unlawful, infringing or malicious content, or content that is unrelated to your organisation’s legitimate operations;
• attempt to access another organisation’s data, probe or test the Service’s security without written permission, or interfere with its operation;
• acknowledge a document on behalf of another person, or allow credentials to be shared;
• use the Service to send unsolicited communications, or in breach of applicable law.

We may suspend access that we reasonably believe breaches this section, and will tell you why.

6. Customer content and intellectual property

• You retain all rights in the content you upload. You grant SkySign a licence to host, process, transmit and display it solely to provide the Service to you.
• SkySign and its licensors retain all rights in the Service, its software, design and documentation. No rights are granted except those expressly stated.
• Feedback you give us about the Service may be used by us without obligation.

7. Data protection

Each party will comply with data-protection law applicable to it. SkySign processes workforce personal data on the Customer’s behalf under the Data Processing Agreement, and personal data of account holders and website visitors as described in the Privacy Policy. Our current providers are listed at Subprocessors.

8. Security

SkySign will maintain technical and organisational measures appropriate to the Service, as described on the Security & Trust page, including encryption in transit and at rest, per-organisation access control enforced in the database, private document storage and acknowledgement records that cannot be edited once made. We will notify you without undue delay of a personal-data breach affecting your data, as set out in the Data Processing Agreement.

9. Confidentiality

Each party will keep the other’s confidential information (including Customer content and SkySign’s non-public technical and commercial information) confidential, use it only for the purposes of the agreement, and protect it with at least reasonable care. These obligations do not apply to information that is public, already known, independently developed or required to be disclosed by law, and continue for [confidentiality period — to be confirmed] after the agreement ends.

10. Availability and changes

• We aim to keep the Service available at all times but do not promise uninterrupted availability. Planned maintenance will, where practical, be scheduled outside UK business hours and notified in advance.
• We may improve or change the Service, and will not materially reduce its core functionality during a paid subscription period without notice.
• Roadmap items described on our website are not commitments until released.

11. Subscriptions

Commercial terms, including fees, subscription periods, renewal and cancellation, are set out in the order form or written proposal agreed between us, or in the plan selected in the application. Trial accounts are provided for evaluation and may be limited or withdrawn at the end of the trial period.

12. Termination

• Either party may terminate for material breach that is not remedied within 30 days of written notice.
• You may delete your organisation at any time from the application. Deletion is immediate and removes documents, acknowledgement records and users; export anything you need first.
• On termination, we will delete Customer content and personal data in accordance with the Data Processing Agreement, subject to backup retention periods and any legal obligation to retain.
• Sections 6, 9, 13 and 14 survive termination.

13. Warranties and liability

SkySign warrants that it will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided without other warranties, and SkySign does not warrant that it will meet any particular regulatory requirement or that acknowledgement records will be accepted as evidence in any particular proceeding.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, and each party’s total liability under the agreement in any 12-month period is limited to [liability cap, e.g. the fees paid in that period — to be confirmed].

14. Governing law

These Terms are governed by [governing law — to be confirmed], and the courts of [jurisdiction — to be confirmed] have exclusive jurisdiction, without prejudice to either party’s right to seek urgent relief in any court.

15. Contact

[Legal entity name — to be confirmed], [Registered address — to be confirmed]. Legal notices: legal@useskysign.com. Support: support@useskysign.com. Website: useskysign.com.