Solutions · Ground handlers
Every SOP change, acknowledged on the ramp.
A handler works to its own procedures and to each customer airline’s. When either changes, every agent on that operation has to know, across earlies, lates, nights and seasonal staff. SkySign issues the change to the right groups and shows who has acknowledged it.
See how SkySign distributes, tracks and proves operational briefings in 20 minutes.
Active Assignments
Safety Manual 2026
Ground Handling SOP
Emergency Procedures
PPE Requirements 2025
Who it reaches
Groups that match the operation.
Ramp
- Pushback and towing procedure
- Headset communication change
- Stand safety briefing
Baggage
- Make-up and reconciliation change
- Dangerous goods in baggage notice
- Manual handling refresher
Passenger services
- Customer airline check-in procedure
- Travel document check update
- Disruption handling policy
Load control
- Load instruction change
- Weight and balance procedure
- Loadsheet sign-off reminder
GSE and fuelling
- Vehicle inspection procedure
- Refuelling safety notice
- Equipment defect reporting
Cargo and mail
- Acceptance procedure change
- Screening instruction
- Warehouse safety notice
Customer airline procedures
Different airlines, different procedures, one record.
| Group | Receives |
|---|---|
LHR Ramp | Station-wide ramp safety bulletins and your own SOP changes |
LHR Ramp – Airline A | Airline A’s turnaround and loading procedure changes |
LHR Passenger Services – Airline B | Airline B’s check-in and boarding procedures |
LHR Station Management | Everything issued at the station, so duty managers can brief their teams |
Seasonal ramp-up
New starters, briefed before their first shift.
Import staff from a spreadsheet, up to 500 people at a time, with their groups, role and airport. Everyone imported is invited by email straight away.
Someone added to a group sees every active document assigned to that group at once, so a new starter’s list already holds the procedures they must read. Their compliance profile shows what is still outstanding before you roster them.
Welcome back,
Sarah Mitchell
2
Pending
2
Signed
Safety Manual 2026
Due Feb 28, 2026
Ground Handling SOP
Due Mar 5, 2026
Emergency Procedures
Due Mar 10, 2026
PPE Requirements 2025
Due Nov 30, 2025
Customer audits
Evidence a customer airline can check.
The exact file
Each record carries the SHA-256 fingerprint of the procedure as issued, so you can show which revision was acknowledged.
Filtered exports
A CSV of acknowledgements by document and date, or a PDF report filtered by department as well.
Single records
A printable certificate for one agent’s acknowledgement, when the question is about one person.
Worth knowing
- Each organisation’s data is separate. A customer airline can’t sign in to view your records; you share exports with them.
- Groups are flat. Station, department and airline structure lives in the group names you choose.
- Each person needs an email address to sign in.
Questions
Frequently asked questions
Our agents don’t have company email addresses. Can they still use SkySign?
Each person needs an email address to receive their invitation and sign in. It doesn’t have to be a company address, but check your own policy before using personal ones.
What happens when a procedure changes again next month?
Issue the revision as a new document and deactivate the old one. Everyone acknowledges the new text, and administrators keep the records for the old one.
Can a customer airline issue documents to our staff directly?
No. Organisations are separate, so your administrators issue everything. Customer airline procedures go out from you, to the groups that work that airline.
See it set up for your stations and customer airlines.
Bring a recent SOP change. We’ll show it reaching the right agents and the evidence a customer audit would ask for.
See how SkySign distributes, tracks and proves operational briefings in 20 minutes.