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Documents · For administrators

Add a knowledge check

A short quiz confirms staff understood the change, not just that they opened it. Useful for SOP revisions and safety-critical procedures.

Last checked against the product on 7 October 2026

Set up a check

Add the check straight after issuing
Knowledge checks are added from a document’s edit page, once it has been issued. Anyone who acknowledges before the check is saved is not asked to take it, so add it immediately — or issue to a small test group first.
  1. 1
    Open the document’s edit page
    On Documents, open the ⋮ menu for the document and choose Edit.
  2. 2
    Turn the check on
    In Knowledge check (optional), switch on Require a knowledge check for this document.
  3. 3
    Write the questions
    Add question for each one (1 to 20), with 2 to 6 options each, and mark the correct answer.
  4. 4
    Set the rules
    Set the Pass mark (%) and choose Allow retry if failed and Must pass before acknowledging.
  5. 5
    Save
    Choose Save knowledge check.

Ask about what has changed in the procedure rather than general knowledge. Three to five questions is usually enough.

What staff see

Staff answer the questions on the document page and choose Submit answers. Answers are marked on the server; the correct answers are never sent to their device. If they pass, they can acknowledge straight away. If they fail and retries are allowed, the questions they got wrong are marked and they can Try again.

Retries switched off
If a check is required and retries are off, someone who fails cannot acknowledge the document. The only way to unblock them is to switch the check off for the document.

Where results appear

The result — pass or fail, the score and the attempt number — is stored with the acknowledgement and shown on the acknowledgement certificate.

What this doesn’t do

  • Questions are multiple choice with one correct answer. Free-text and multi-select questions are not supported.
  • Results are not shown on the Audit page or in the CSV and PDF exports; they appear on each certificate.
  • A check cannot be added while you issue the document, only afterwards.

Still stuck? Email support@useskysign.com with the page you were on and what you expected to happen.

Questions

Common questions

Do administrators take the check when they acknowledge?

No. When an Employer or Superuser acknowledges a document themselves, from the Documents page, the knowledge check is not applied. Nobody can acknowledge on someone else’s behalf: each person acknowledges for themselves.

Can I change the questions later?

Yes. Saving replaces the question set; earlier attempts are kept against the old questions.